Comfortable, clean, convenient

I loved the enormous king bed in my spacious room! The warm, included breakfast had some tasty hot items and a DIY waffle maker. The friendly staff made my stay even better with their helpfulness and smiles!

Would be happy to recommend! 😊❤️

I liked the room with bed & furnishings.

Think that this amazing hotel is beyond compare, liked it. Immaculate, pet-friendly room complete with such a large bed and microwave, as for instance. Attentive and helpful hotel staff who were trained in customer service, everything was very good.

A good match for an overnight stay in Bend with very good value for money. Very clean rooms.

Convenient location close to downtown 👍, rooms come with spa tubs for a relaxing stay.

It was worth its 3 stars. The hotel was located near trains going by periodically, restaurants, a shopping mall.

The room size was decent and pet-friendly. The bed was comfortable. The hotel staff were absolutely friendly and fairly trained in customer service. The hotel has a central setting right across from the river.

Loved our rooms with bed & furnishings.

Absolutely amazing hotel with personable personnel trained in customer service. Soft bed, particularly good bathroom, air conditioner, and a tablet in the room. Marvellous and absolutely perfect location in a great area not far from downtown and the highway. Easy to get to.

Very friendly and helpful main desk person. Nice sheets and bed were very comfy and clean.

Towels - at this type of chain motel, the towels can ALWAYS be thicker, fuller and newer! Wall heat/AC needs to be updated.

Absolutely nothing good to say about this horrid place.

Where to begin? First off, I am not one of those habitual complainers. In fact, I've never left a negative hotel review in my life, but here we go. This place is highly understaffed and disinterested in providing a welcoming, attentive, guest experience. Upon arriving, we find out there are no courtesy carts for transporting your luggage from car to room, which was already disappointing considering we are a family of four. Then come to find out, there are no elevators either, just LOTS OF stairs. The highlight of our trip was flushing the toilet and having it completely overflow to the point of toilet water rushing to the bed. Water would not shut off, I called the front desk immediately and the girl said she would send maintenence up. 5 minutes goes by (which is a long time when you are watching your room fill with water) then I see the same front desk chick walk right by our room with a plunger and proceed to knock on the neighbors door, 2 rooms down! How dumb can you get? She finally makes it to our room after I flag her down and tells me that maintenance is off today. (Why she didn't know that when I called, is beyond me.) So she walks in and sees the water on the carpet and proceeds to exclaim, "What did you do!??" If that's not great customer service, I don't know what is. Long story short, we then have to trek all of our things to a new room on the complete opposite side of the hotel with no cart. With 2 small children in tow. Lovely. The final straw was the "Full continental breakfast!" that is advertised on their site and promised over the phone. I guess they consider packets of oatmeal and crumbly make-your-own waffles a full breakfast. Fruit, eggs, biscuits and gravy, oh and MILK was no where to be found. I can't forget to put down that there was no coffee made, or coffee cups either! And of course no cream even if there WAS coffee. Underwhelmed isn't even close to describing what everyone was feeling.

The hotel was well-maintained and reasonably clean. The staff were absolutely friendly and fairly friendly, trained in customer service. The venue was in a central location in that area.

Nice room, friendly staff.

The pool and spa morning hours are terrible! I like to sit around the pool in the early morning, not after 10. there is no other bench on the entire property.Even a motel 6 is better on this account.or if you want to take a swim in the morning before you check out, forget it with a 11am check out

Check in person was very helpful andfriendly

Need two waffle makers, had to wait in a line.

Great location with comfortable surroundings. The room was updated and had a cozy bed with nice furnishings. Appreciated having a fridge and AC included. Easy check-in process and the option for a late check-out. Even got a tasty Costco muffin to enjoy 😋.